LegalZoom Satisfaction Guarantee Details:
- If you’re not satisfied, simply call us toll-free at (800) 773-0888 during our normal business hours. All requests made under this guarantee must be made within 60 days of purchase. We will process your request within 5 business days after we’ve received all of the documents and materials sent to you. Unfortunately, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to attorneys affiliated with our legal plans or attorney-assisted products.
- If you want to exchange the product you ordered for a different one, you must request this exchange and complete your replacement order within 60 days of purchase. The purchase price of the original item, less any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your LegalZoom account. Any payments made directly by you to attorneys affiliated with our legal plans or attorney-assisted products are not eligible for exchange or credit. Any price difference between the original order and the replacement order or, if a replacement order is not completed within 60 days of purchase, the full original purchase price (in each case less any money paid to government entities or other third parties) will be credited to the original form of payment. If you paid for your original order by check, LegalZoom will mail a check for the applicable amount to your billing address.
- Please note that we cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of LegalZoom’s service. In some cases, a government backlog can lead to long delays before your process is complete. Similarly, LegalZoom does not guarantee the results or outcomes of the services rendered by our legal plan attorneys or attorney-assisted products. Problems like these are beyond our control and are not covered by this guarantee.
- Since we’re dedicating time and effort to your legal document preparation, our guarantee only covers satisfaction issues caused by LegalZoom – not changes to your situation or your state of mind.
Updated April 13, 2012
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Have questions? We have answers.
What types of things can an attorney in the network help me with?
When you become a legal plan member, you have access to 30-minute consultations with an independent attorney and a wide array of other benefits. Many plan members use the plan to get help with estate planning (financial power of attorney, living trust, or last will), business formations (LLC, Corporation, Nonprofit), legal document reviews (contracts, employee agreements), tax advice (through our business partner 1800Accountant), personal legal matters (bankruptcy, finance, and lawsuits), and family matters (marriage, divorce, and child support).
Are the attorneys knowledgeable in specific areas of law?
Our attorney network covers 31 practice areas ranging from Estate Planning, Business Formation, Intellectual Property, Family Law, and more. You can select one of the general categories above to find attorneys who are knowledgeable in specific areas.
What if I d like to speak to an attorney in my hometown?
We have an established network of licensed attorneys in almost every state who are knowledgeable about federal and state laws, and our network continues to grow. We carefully select each attorney to ensure quality, professionalism, and friendliness. Depending on the legal matter, a local attorney isn’t always necessary. If the attorney with whom you speak isn’t in your specific city or town, he/she may be able to refer someone to you during your consultation.
Are there limitations to the legal plans?
Yes. One way we make attorney access so affordable is to limit each consultation to new legal matters. A new legal matter is a specific personal or business legal issue, or a specific legal document that you haven’t spoken to a plan attorney about before. Our legal plans are set up to cover the most common things our customers need help with, as listed in the first FAQ above. If you need to retain an attorney for more complex or ongoing legal matters, the legal plan provides a 25% discount on your consulting attorney’s hourly rate.
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